Terms and Conditions

Blue Well Massage – Terms & Conditions

1. Introduction & Scope

Welcome to Blue Well Massage, a mobile massage therapy provider serving clients across Texas. By scheduling an appointment, you agree to comply with the following Terms & Conditions.

2. Eligibility & Consent

• Clients must be 18 years or older to receive services. 
• All clients are required to complete and sign a Client Intake & Consent Form prior to treatment. Digital or physical signatures are equally valid. 
• Clients under the age of 18 may only receive services with written consent from a parent or legal guardian. The parent or guardian must be present in the treatment area during the session. 

3. Booking, Cancellations & Fees

• Appointments may be scheduled via phone, text, or email. 
• A valid credit or debit card is required to secure a booking.
• Cancellations made within 24 hours of the scheduled appointment time, or no-shows, will incur a fee of 50% to 100% of the session cost, at our discretion.

4. Payment Processing

All payments are now processed directly through MassageBook’s secure payment system.

• Clients may be charged for services in advance or at the time of the appointment.
• MassageBook accepts all major credit/debit cards and applies standard processing fees, which may vary depending on the card type and transaction method.
• In-person payments can be collected using the MassageBook Manager app with a supported card reader.
• Cash payments may be accepted at the therapist’s discretion, but a card must still be on file to reserve an appointment.

5. Client Records & Retention

We maintain confidential client records—including intake forms, treatment notes, and consent documents—for a minimum of three years, in compliance with Texas licensing and privacy regulations.

6. Right to Refuse Service

We reserve the right to refuse or terminate services at our discretion, particularly if a client’s behavior violates our professional standards or boundaries.

7. Zero-Tolerance Policy

We strictly enforce a zero-tolerance policy for the following behaviors:

• Sexual innuendo or misconduct
• Harassment of any kind
• Intoxication
• Any other inappropriate or unsafe behavior

Consequences include:

• Immediate termination of the session
• Full payment still required
• Possible ban from future service
• Law enforcement notification when appropriate

8. Limitation of Liability

Blue Well Massage is not liable for:

• Technical issues affecting bookings or payments
• Dissatisfaction with treatment outcomes
• Any indirect, incidental, or consequential damages related to services or systems used

9. Updates to Terms

These Terms & Conditions may be updated at any time. Material changes will be communicated via email. Continued use of our services after updates constitutes acceptance of the revised terms.